Searching and implementing solutions that contribute to sales growth in our organizations is a challenge that we all share. Increasing sales while at the same time dramatically improving the overall Customer Service Experience is what we are aiming for.
Responding to client requests to involve everyone in the organization in their sales effort, Algario created its most advanced system to date, one that blends forward-thinking Sales skills with traditional Service and Transactional skills and delivers the training to all customer facing employees – including customer service reps, contact centre reps and proactive sales professionals. The goal was to deliver and entrench the practical skills necessary to truly differentiate the frontline customer experience.
In business environments where many individuals didn’t see themselves as part of the sales process, the sales role they were asked to play often intimidated and confused them. The Algario PowerLearn™ System not only changes this, but also tightly integrates the sales component into frontline employees’ regular workflow as opposed to traditionally being treated as an add-on responsibility.
The balanced blend of Online Skill Development supported by Personal Coaching Reinforcement focuses on providing the skills that initiate and encourage the sales process to advance… making the most out of every customer interaction with measureable results:
- Customer referrals from transactional service roles increased by 220%
- Referral quality increased by 42%
- Employee confidence escalated by 59%
- Call back ratios jumped from an average of 10% to over 70%
- Booked client meetings increased over 300%
- And the sales of add-on products more than tripled
The Algario PowerLearn™ Sales Development System fundamentally enables all frontline employees to systematically engage customers in conversations designed to utilize the time available during any interaction and significantly contribute to the overall sales effort at every stage.
